mccw Privacy Policy — How We Collect, Use, and Protect Your Data

01 Introduction

This Privacy Policy ("Policy") applies to all personal data collected and processed by mccw ("mccw", "we", "us", or "our") in connection with the mccw online betting and casino platform available at https://mccw.io ("Platform"). It governs how we handle the personal information of all registered players, prospective users, and visitors to the Platform, with particular reference to players based in Bangladesh.

By registering an account on mccw, by visiting the Platform, or by using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent to this Policy, you must not use the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and mccw.

02 Data We Collect

2.1 Registration Data

When you create an account on mccw, we collect the following personal information to establish and maintain your account:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (to verify you meet the minimum age requirement of 21 years).
• Mobile phone number registered in Bangladesh (used for account verification and communications).
• Email address (used for account notifications, security alerts, and support communications).
• Residential address (city, district, and full address where required for KYC verification).
• Chosen username and an encrypted version of your password.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering and responsible gaming obligations, and to verify your identity before processing withdrawals, we may collect:

• Scanned copy or photograph of a government-issued photo identification (National ID card, passport, or driving licence).
• Proof of address document issued within the last three months (utility bill, bank statement, or mobile wallet statement).
• Proof of ownership of the payment method used (screenshot of bKash, Nagad, or Rocket account in your registered name).
• A selfie photograph holding your identification document, where enhanced verification is required.

2.3 Financial Transaction Data

When you make deposits or withdrawals via the Platform, we collect the transaction records necessary to process and reconcile payments. This includes mobile wallet transaction IDs (bKash, Nagad, Rocket, Upay), bank transaction references, deposit and withdrawal amounts in Bangladeshi Taka (BDT), and timestamps of all financial activity on your account. We do not store full payment card numbers on our servers.

2.4 Gameplay & Betting Activity Data

We automatically record your betting and gaming activity on the Platform, including bet selections, stake amounts, odds accepted, game sessions played, win and loss records, and any bonuses or promotions claimed. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

2.5 Technical & Device Data

When you access the Platform, our systems automatically collect certain technical information about your device and connection, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Session start and end times, pages visited, and features used within the Platform.
• Referring URL (the website from which you arrived at mccw, if applicable).
• Cookie identifiers and similar tracking technologies (see Section 6 for full details).

2.6 Communications Data

If you contact our customer support team via email, live chat, or any other channel, we retain records of those communications — including the content of messages, support ticket numbers, and resolution notes — to improve our services and to ensure continuity of support. All support communications are stored securely.

03 How We Use Your Data

mccw uses the personal data we collect exclusively for the following purposes. We do not use your data for any purpose that is incompatible with this list without first obtaining your explicit consent or as required by applicable law.

3.1 Account & Service Delivery

• Creating and managing your mccw player account.
• Processing deposits and withdrawals in Bangladeshi Taka via your chosen payment method.
• Delivering betting markets, casino games, slots, and all other Platform features to you.
• Sending transactional notifications such as deposit confirmations, withdrawal approvals, and security alerts.
• Providing customer support when you raise a query or complaint.

3.2 Legal & Regulatory Compliance

• Verifying your identity (KYC) to confirm age eligibility and prevent underage gambling.
• Meeting our anti-money laundering (AML) obligations by monitoring transaction patterns.
• Retaining records as required by applicable financial and gaming regulations.
• Cooperating with law enforcement or regulatory bodies where legally required.

3.3 Responsible Gaming

• Monitoring gameplay and deposit patterns to identify signs of problem gambling behaviour.
• Enforcing self-exclusion periods, deposit limits, and session time limits set by the player.
• Contacting players where our monitoring suggests intervention may be appropriate.

3.4 Platform Security & Fraud Prevention

• Detecting and preventing fraudulent activity, bonus abuse, multi-accounting, and money laundering.
• Monitoring for unauthorised access to player accounts and alerting players to suspicious login activity.
• Investigating disputed transactions and chargebacks.

3.5 Service Improvement & Analytics

• Analysing aggregated, anonymised usage data to improve Platform performance and user experience.
• Testing and deploying new features, game categories, and payment methods.
• Conducting internal audits and quality assurance reviews.

3.6 Marketing Communications (Opt-In Only)

If you have explicitly opted in to receive marketing communications from mccw, we may use your email address or mobile number to send you information about promotions, bonuses, new game releases, seasonal offers (such as Eid or Pohela Boishakh specials), and BPL / IPL cricket betting events. You may withdraw this consent at any time without affecting your account standing.

04 Legal Basis for Processing

mccw processes your personal data on the following legal grounds, depending on the specific purpose for which the data is used:

05 Data Sharing & Disclosure

5.1 Payment Service Providers

To process your deposits and withdrawals, mccw shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank. These providers process your payment data solely to complete your transaction and are bound by their own regulatory data protection obligations.

5.2 Game Content Providers

Live casino and slot game content on mccw is supplied by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Red Tiger, and Spribe. These providers may receive your player session identifier and wagering data to deliver and record game results. They do not receive your full personal identity data unless required for specific game compliance purposes.

5.3 Legal & Regulatory Authorities

mccw may be required to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies in response to a lawful request, court order, or where mccw reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity. Such disclosures will be made only to the extent required by law and will be documented internally.

5.4 What We Do Not Do

• We do not sell your personal data to third-party marketing companies or data brokers.
• We do not share your data with unrelated third parties for their own marketing purposes.
• We do not transfer your personal data to countries outside your region without appropriate safeguards in place.
• We do not share your personal data with other players or any member of the public.

06 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, maintain your session, and remember preferences. mccw uses first-party cookies only — we do not use third-party advertising or cross-site tracking cookies.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You can manage cookie preferences through your web browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will prevent you from logging in to your mccw account and using core Platform features. Analytics and preference cookies may be disabled without affecting your ability to bet or play.

07 Data Retention

mccw retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:

• Active account data (registration, KYC documents, transaction records): retained for the duration of the account and for a minimum of five years after account closure, in line with standard AML record-keeping obligations.
• Gameplay and betting history: retained for five years from the date of each transaction, for dispute resolution and regulatory audit purposes.
• Support communications and complaint records: retained for three years from the date of resolution.
• Marketing consent records: retained for as long as the consent is active, plus two years after withdrawal of consent (to demonstrate that consent was obtained).
• Technical and device log data: retained for up to 12 months in rolling logs for security monitoring purposes, then anonymised or deleted.

When data is no longer required and no legal retention obligation applies, mccw securely deletes or anonymises the data so that it can no longer be linked to any individual player.

08 Your Rights Over Your Personal Data

As a mccw player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request.

09 Data Security Measures

mccw implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and the mccw Platform.
• Encrypted storage of all personal data and KYC documents on access-controlled servers.
• Bcrypt or equivalent strong hashing algorithms for all stored account passwords.
• Multi-factor authentication options available for player accounts.
• Role-based access controls ensuring only authorised mccw personnel can access player data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the Platform and infrastructure.
• Automated monitoring for unusual access patterns, suspicious login attempts, and potential data breaches.
• Staff training on data protection responsibilities and secure handling of personal information.

In the event of a personal data breach that poses a risk to player rights and freedoms, mccw will notify affected players without undue delay and will take immediate remedial action to contain and address the breach.

10 Children & Minors

mccw is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. The Platform is designed, marketed, and operated exclusively for adults aged 21 and above who are legally permitted to engage in online betting and gaming activities.

During the registration process, all users are required to confirm that they are aged 21 or older. mccw performs age verification checks as part of the KYC process, and any account found to belong to a person under the age of 21 will be immediately suspended, all winnings will be voided, and any deposits will be returned to the payment source after deducting any amounts already withdrawn.

If you believe that a person under the age of 21 has registered an account on mccw using false information, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11 Third-Party Links

The mccw Platform may, from time to time, contain references to or integrations with third-party service providers such as game studios and payment processors. While mccw carefully selects its partners, we are not responsible for the data practices of any third-party service once you leave the mccw Platform environment or interact directly with a third-party interface.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of mccw. mccw's Privacy Policy applies solely to data collected and processed by mccw directly through the Platform at https://mccw.io.

12 Policy Amendments

mccw reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. When we make material changes to this Policy, we will notify registered players by email and by displaying a prominent notice on the Platform for a minimum of 30 days prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Policy will always reflect the most recent revision. Continued use of the mccw Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using the Platform and may request closure of your account by contacting [email protected].

We recommend that you review this Privacy Policy periodically to stay informed about how mccw is protecting your personal information. The most current version of this Policy will always be accessible at https://mccw.io/privacy-policy.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way mccw handles your personal data, please contact our Data Protection team using the details below. We take all privacy concerns seriously and commit to responding to every inquiry within 30 days.

If you are not satisfied with our response to your privacy complaint, or if you believe mccw is processing your personal data in a manner that is inconsistent with this Policy, you may have the right to escalate your complaint to the relevant data protection or consumer rights authority in your jurisdiction. mccw will cooperate fully with any such investigation.

For matters specifically related to responsible gaming, self-exclusion, or deposit limits, please refer to our Responsible Gaming page, or contact [email protected] with the subject line "Responsible Gaming Support".